Getting in
Open the address your admin gave you, for example yourcompany.app.tencrown.com, and sign in with your normal work account. Do not share your account with anyone.
What it is good for
- Drafting, summarising and rewording text.
- Asking questions about documents you are entitled to access.
- Brainstorming, planning and explaining ideas.
- Writing and checking spreadsheet formulas and simple code, if your role has the code runner.
Which tools you see, such as web search, the code runner and mail, depends on your role. Your admin decides.
What to leave out
- Anything you are not authorised to use for the task, such as another client’s information.
- Anything your organisation’s AI usage policy rules out. If you are unsure, ask your admin first.
- Personal matters unrelated to work. What you enter is stored in the workspace and in backups, and can be retrieved if needed.
Web search
When web search is on, the AI writes search queries from your prompt, and a query can contain fragments of what you typed. Public search engines can see those fragments. Remove names, client details and confidential facts before you ask a question that needs search.
If you use the mailbox assistant
It reads only your own mailbox and cannot send mail. Never act on instructions you find in an email just because the AI repeated them. If the AI behaves strangely when reading a message, stop and tell your admin.
How to check the output
The AI makes mistakes. It can invent facts, quotes, case law and references, and it can sound confident when it is wrong. You are responsible for anything you use, send or sign, whoever drafted it.
Step 1: Check facts, figures and citations
Confirm them against a source you trust. If it names a document, open the document.Step 2: Redo the calculations that matter
Check any number that will be used for a decision, a price or a filing.Step 3: Get a second pair of eyes
Where the work goes to a client or a regulator, or has legal or financial effect, have a qualified person review it.Step 4: Ask it to show its working
Ask which passage an answer came from, then read that passage yourself.
If something looks wrong
Tell your admin. They can contact TenCrown support if it needs us.