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Documentation: Admins

Getting started: your first hour as an admin

You have your workspace. Here is what you were given, what to check before staff arrive, and how to start with a small group.

All guides. 1 hour.

What you receive

Workspace addresshttps://yourcompany.app.tencrown.com
Admin panel addresshttps://yourcompany-admin.app.tencrown.com
  • Your own environment in Dublin, with its own storage and encryption key.
  • Sign-in with the Microsoft Entra ID or Google Workspace accounts your staff already use. There are no new passwords.
  • A handover from us: we walk your admins through roles, web search, the code runner and the connectors.

Your addresses are different

The addresses above are examples. Yours start with your own name, and we give them to you at setup. Staff only need the workspace address. Only admins need the admin panel.

Before staff arrive

  1. Step 1: Sign in yourself

    Open the workspace address and sign in with your work account. If sign-in fails, see the sign-in guide for your provider. An admin can also open the admin panel address.
  2. Step 2: Check the switches for each role

    Web search, the code runner and the Outlook or Gmail connector are switched on or off per role. Turn off anything a role does not need. You can always turn it on later.
  3. Step 3: Tell us your budgets and models

    Each user has a monthly AI allowance, and there is a list of allowed AI models. We set both and change them when you ask. Email [email protected] with what you want.
  4. Step 4: Adopt an AI usage policy

    Staff should know what they may put in, and that they must check what comes out. We provide a template you can adapt. Ask for the template.
  5. Step 5: Build the mailbox assistant, if you use a connector

    Only admins can build and share assistants. If you switch on Outlook or Gmail, follow the connector guide, because that assistant needs extra rules.

Start with a small group

Begin with a small pilot group. Send them the staff guide and your policy, then check in weekly. Add the rest of your organisation once the group is comfortable.

Who to ask for what

Switches, assistants and the audit log are yours, in the admin panel. Budgets, AI models, secret renewals and changes to Google admin roles come to us. Email [email protected]. Support is business hours.

Next

Stuck on a step?

Email us with the error text and we will help. Support is business hours.